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W&W is not able to control all the contents (texts, images, videos, sounds, music, etc.) that the Users upload on the Website.
If you believe that the conduct of a User of the Website or of W&W is violating your rights, the rights of other people, violates the law or is unfair or inappropriate, you must send a written complaint to W&W Ltd., Via Fiesolana, 19, 50100, Florence, fiscal code and VAT number 06104780488, also by email at the address firstname.lastname@example.org.
The letter must:
The complaint will be examined by our Legal Department or an external lawyer, who may contact you to acquire the missing information or other useful information to assess the merits of your communication.
By sending the communication, you expressly agree that W&W is entitled to transmit all your personal data and a copy of your communication to the external consultants assisting W&W and to the person you indicated as the author of the violation. Therefore, W&W will send a copy of your communication to the person you indicated as the author of the violation, will ask his/her counter-arguments and will invite him/her to contact you in order to resolve the dispute amicably.
The author of the complaint and the author of the violation shall promptly inform W&W of the developments of the dispute, so as to allow W&W to take the appropriate actions in the interest of W&W and of the Users.
W & W reserves the right to delete the contents related to the complaint and to publish, in their place, the information about the author of the complaint and about the complaint. If W&W deletes the contents related to the complaint, the person who uploaded them may object to the removal of content, with the same procedure provided for the complaint, and you may present your counter-arguments.
W&W reserves the right to re-upload the content related to the complaint and to publish, along with them, information on the complaint procedure. By making the complaint, the counter-arguments and the opposition to the complaint, the parties expressly agree that W&W can take all the appropriate actions to protect its rights and interests.
Before sending the communication, please verify whether the conduct that you are going to report is truly illegal and, in particular, whether it does constitute the implementation of the rights of other people (for example, the freedom of expression, the right to protection of personal data, etc.).
In many cases it is advisable that you acquire legal advice, because if the facts that you alleged are false or do not infringe the rights that you indicated, or if the reported conduct has a legal basis that makes it allowable, you may face negative consequences such as requests for reimbursement of legal fees incurred as a result of your communication, request for compensation of damages, complaints etc.
If after a complaint you realize that you have sent wrong information or requests, please do inform W&W immediately, so as to allow W&W to correct any errors promptly.